Returns & Exchanges

Digital downloads

Because digital files are delivered instantly and cannot be returned, all digital sales are final. If a file is damaged, missing or does not open, email us and we will fix or replace it quickly.

Physical items

Made-to-order and personalized items are created just for you, so we cannot accept returns for change of mind or wrong size. Please check the Size Guide and product details before ordering.

If any item arrives damaged, faulty or incorrect, we will send a replacement or give a refund.

How to report a problem

Email kravostar@gmail.com within 7 days of delivery with your order number and a clear photo of the problem. We will reply within 24 to 48 hours.