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Frequently Asked Questions

Quick answers to the questions we hear most.

Digital downloads

How do I get my files?
Right after payment you will see your download buttons. You can find them again any time in My Orders.
Can I print more than once?
Yes. You can print as many copies as you like for your own personal use.
Can I sell the printed pages?
No. Our files are for personal use only. They may not be resold, shared or used for commercial purposes.
What paper size are the files?
Most of our printables come in both A4 and US Letter sizes. Check the product page for the exact files included.
Can I get a refund for a digital product?
Digital sales are final because files are delivered instantly. If a file is faulty, we will fix or replace it.

Physical items

Where do you ship?
Physical items currently ship to the United States, Canada, Australia and New Zealand, and we also deliver all over Pakistan. See Shipping Info.
How long will my order take?
Made-to-order items take about 2–5 business days to prepare. Delivery then usually takes 5–14 business days internationally, or 3–7 working days in Pakistan.
How much is shipping?
Shipping is calculated at checkout based on your items and address, and shown before you pay.
How do I choose my size?
Open the Size Guide tab on the product page and compare the measurements before ordering.
What if my item arrives damaged?
Email us within 7 days of delivery with a photo and your order number, and we will send a replacement or refund. See Returns.

Payments

How can I pay?
International customers can pay securely with PayPal or a debit/credit card. In Pakistan you can pay by bank or Raast transfer from JazzCash, Easypaisa, NayaPay or any bank app.
Is my payment safe?
Yes. Card and PayPal payments are handled by PayPal, so we never see your card details.
I paid in Pakistan. When will my order be confirmed?
After you enter your Transaction ID, we check and confirm your payment, usually within a few hours. Your order page updates once confirmed.

Still have a question? Email kravostar@gmail.com